PRIVACY AND SECURITY
When logging in to the application for the first time, you may be asked if you are using a personal or a public computer. Please use caution while answering this question as the privacy and security required to protect healthcare data could be impacted by your selection.
BROWSER SUPPORT AND TESTING
The Gainwell Technologies Medicaid Management Solutions and Healthcare Portals support browsers meeting the World Wide Web Consortium (W3C) Hypertext Markup Language (HTML) 5 specification. Support is based solely on HTML 5 compatibility regardless of other factors, such as browser market share.
Gainwell develops code to conform to the HTML 5 standard and compatibility is confirmed through rigorous testing. The Gainwell testing team conducts verification of product developed pages against Microsoft Edge, Google Chrome, and Safari. In the event a defect is identified, by Gainwell or a client, it will be evaluated and managed via the product defect management process.
The browser support of various commercial off-the-shelf (COTS) tools, such as workflow, business rules engine, or file transfer systems is based on the browser capabilities defined by the specific software vendor.
As the HTML 5 specification evolves, Gainwell will support minor version updates within one year of release. The current specification is HTML 5.2 and was published on 12/14/2017.
ACCESSIBILITY AND AMERICANS WITH DISABILITIES ACT (ADA) COMPLIANCE
Gainwell is committed to making its electronic and information technologies accessible to people with disabilities. We strive to meet or exceed the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998 as well as the Web Content Accessibilities Guidelines (WCAG) Version 2.1.
Section 508 is a federal law that requires agencies to provide people with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless doing so would impose an undue burden on the agency. The Section 508 standards are the technical requirements and criteria used to determine whether the agency is meeting the requirements of this law.
The Web Content Accessibility Guidelines (WCAG) are part of a series of web accessibility guidelines published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the main international standards organization for the Internet. They are a set of recommendations for making Web content more accessible, primarily for people with disabilities—but also for all user agents, including highly limited devices, such as mobile phones. WCAG 2.0, was published in December 2008 and became an ISO standard, ISO/IEC 40500:2012 in October 2012. WCAG 2.1 became a W3C Recommendation in June 2018.
It is recommended that screen resolution should be a minimum of 1024 x 768.
DOCUMENT VIEWING AND DATA EXPORTS
Some features within the product produce information in either pdf or xls format. For viewing of this information, Adobe Acrobat and/or a Microsoft Office viewer may be required.
Like most commercial websites, the product may also use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website can recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other information about you, such as your name or address.